Refund policy

Exchange & Return Policy (10 Days)

We offer a 10-day exchange and return policy on selected items, subject to the conditions below:

• Items must be unused, unaltered, in original saleable condition with tags attached.
• Original invoice/receipt is required for processing.
• Non-Returnable Items
  
  • Personal body care
  • Vitamins & supplements
  • Hair care products
  • Custom orders
  • Gift vouchers
  • Sports bras/underwear
• We reserve the right to refuse returns/exchanges in cases of unusual or excessive activity.
  
  Returns & Refunds
  In-Store Purchases:
  
• Return in-store within 10 days for a refund to the original payment method.
  
• Online Purchases: Return options within 10 days of delivery:
  
  Return in-store
  
• Request online return via account > “Purchases” > “Return Order”→ Courier will schedule pick-up.

 

• Refunds:
  
  
• Refunded via original payment method.
  
• Cash or Mada: refunded in via original payment method (in-store).
  
• COD (Cash on Delivery): refunded via bank transfer (IBAN required).
  
• Tabby/Tamara: as per provider terms.
  
• Note: Refunds may take up to 14 business days depending on bank processing.
  Exchanges
  
• In-Store Purchases: Exchange in-store within 10 days.
  
• Online Purchases: Exchange in-store within 10 days of delivery.
  
• If the new item is more expensive, you will pay the difference. If it’s less, the difference will be refunded.
  
• Discounted Items
  
• Refund allowed within 3 days of purchase
  
• Exchange allowed within 3 days of purchase