Privacy Policy

Kayanee respects your privacy and it is our objective to provide excellent service to all our customers. This privacy notice is formulated in accordance with personal data protection laws in the Kingdom of Saudi Arabia to help you understand the nature of the information we collect from you and how this data will be treated and processed by Kayanee.

What Personal Information Does Kayanee Collect?

We collect your personal information in order to provide and continually improve our products and services. Here are the types of personal information we collect:

Information you give us

Certain information is necessary if you want to use many of our products and services. This includes:

  • Information required when registering on our website/app (such as name, email address, home address, phone number, date of birth, nationality, gender).
  • Payment information required when purchasing products and services (such as credit or debit card numbers, card expiration date, CVV code and billing address).
  • Preferences you set using your website/app settings, so that we can respect your preferences.

Automatic Information

We automatically collect and store certain types of information about your use of our website/app/services, including information about your interaction with content and services available. This includes:

  • Usage information about your activity on our website/app (such as: content you post, your interactions with other users’ content, links and advertisements you interact with across our servers, customer support requests and feedback from you).
  • Device information about the devices you use to access our website/app and log information (such as: IP address and browsing time, operating system, version and time zone settings, language, memory, battery level).
  • Cookies and similar technologies, in-line with our Cookie Policy.
  • Purchase and payments (information about your transaction such as when it was made, when a subscription is set to expire or auto-renew, and amounts paid or received).

Information we receive from third parties

We might receive information about you from other sources, such as updated delivery and address information from our carriers, information about your interactions with products and services offered by our affiliates, and search results, including paid listings (such as Sponsored Links).

Why and how does kayanee collect and use my personal information?

We use your personal information to operate, provide, develop and improve the products and services that we offer to you. These purposes include:

Compliance with legal obligations

In certain cases, we collect and use your personal information to comply with local laws, including but not limited to, national security and protection of public health.

Compliance with contractual obligations

We collect and use your personal information to comply with our obligations under the Terms and Conditions.

Operating, improving and personalizing our services

We use the information we collect to provide and operate our services. We also use the information we collect to understand your needs and improve and personalize our products and services so that you have a better experience, including by showing you more relevant content, suggesting people and topics to follow, and enabling and helping you discover affiliates, third-party apps, and services.

Fostering safety and security

We use information we collect to provide for the safety and security of our users, our products, services, and your account. This includes verifying your identity, authenticating your account, and defending against fraud, unauthorized use, and illegal activity. We also use the information to evaluate and affect the safety and quality of content on our website/app - this includes investigating and enforcing our terms and conditions, as well as applicable law.

Communicating with you

We use the information we collect to communicate with you about our products and services, including about product updates and changes to our policies and terms.

Marketing

If you’re open to hearing from us, subject to your consent, we may also send you marketing messages from time to time.

Advertising

Subject to your settings, we use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

Research

We use information you share with us, or that we collect to conduct research, surveys, product testing, and troubleshooting to help us operate and improve our products and services.

How long does kayanee store my personal information?

Your personal information is stored for as long as it is necessary, according to defined retention periods, to fulfill the purposes for which it was collected as described in this policy, and for satisfying any legal, regulatory, accounting or reporting requirements.
Additionally, we keep your personal information only as long as necessary to provide you with our services and for Kayanee’s legitimate and essential business purposes, such as:

  • (1) Maintaining the performance of the services;
  • (2) Making data-driven business decisions about new features and offerings;
  • (3) Complying with our legal obligations;
  • (4) Resolving disputes.

When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

Does kayanee share my personal information?

You should know the ways we share your information, why we share it, and how you can control it. There are five general ways we share your information:

Publicly available information

By using our services, you are directing us to disclose that information as broadly as possible. Your profile’s content, including your profile information (e.g., name/pseudonym, username, profile pictures), is available for viewing by the general public. The public does not need to be signed in to view much of the content on Kayanee’s website/app. They may also find your content off of the Kayanee website/app, for example from search query results on Internet search engines.

With third parties and third party service providers

We employ other companies and individuals to perform functions on our behalf. We may share your information with service providers that perform functions and provide services on our behalf, including payment services providers who facilitate payments, service providers that host our various blogs, service providers who help us fulfill orders for products or services, service providers that provide marketing assistance, service providers that help us understand the use of our services, service providers that provide customer service, and those that provide fraud detection services.
Advertising revenue enables us to provide our products and services. Advertisers may learn information from your engagement with their ads on or off the Kayanee website/app. For example, if you click on an external link or ad on our services, that advertiser or website operator might figure out that you came from the Kayanee website/app, along with other information associated with the ad you clicked, such as characteristics of the audience it was intended to reach and other Kayanee-generated identifiers for that ad. They may also collect other personal information from you, such as cookie identifiers, or your IP address.
We also share or disclose your information with your consent or at your direction, such as when you authorize a third-party web client or application to access your account or when you direct us to share your feedback with a business, and they may receive and process your personal information as described in their privacy policies.

When required by law, to prevent harm, or in the public interest.

We only share information if we believe that disclosure is reasonably necessary to comply with a law, regulation or judicial request; to protect the safety, rights, or property of the public, any person, or Kayanee; or to detect, prevent, or otherwise address fraud, security or technical issues.
We may also preserve, use, share, or disclose your information if we believe that it is reasonably necessary protect the safety of any person, protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services, or to explain why we have removed content or accounts from our services.

With our affiliates.

We may share information amongst our affiliates to provide our products and services.
As a result of a change in ownership
As we continue to develop our business, we might sell or buy other businesses or services. We may share, sell, or transfer information about you in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy. This Privacy Policy will apply to your personal information that is shared with (before and after the close of any transaction) or transferred to the new entity.

Other than as set out above, you will receive notice when personal information about you might be shared with third-parties, and you will have an opportunity to choose not to share the information.

Does kayanee transfer my personal information outside of KSA?

Kayanee may not transfer personal data outside KSA or disclose it to a party outside KSA, except for the following cases:

Extreme necessity to preserve the life or health of an individual, their vital interests or to prevent, examine or treat an infection;
Performance of an agreement to which you are a party;
Implementing an obligation under a convention to which KSA is a party, or to serve the interests of KSA.

How does kayanee keep my personal information safe?

We design our systems with your security and privacy in mind. We have implemented various safeguards to guard against unauthorised access and unnecessary retention of personal information in our systems. These include anonymization, encryption, access, and retention policies.

How can I take control of my personal information?

You have options in relation to the information that we have about you. To exercise these options, please visit your account settings or our help center:

Be informed

Be informed of the personal information we process about you and how we process it. We inform you through: this Privacy Policy, through information provided to you as you use Kayanee services, and by answering your specific questions and requests when you contact us.

Access and correction

You can access, correct, or modify the information you provided to us by editing your profile and adjusting your account settings or requesting a copy of the personal information we collect and hold about you. We'll usually share this with you within 30 days of you contacting us.
To protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal information or complying with a deletion, portability, or other related request. We may, in certain situations, reject your request for access, correction, or portability, for example, we may reject access where we are unable to verify your identity.

Withdraw or restrict your consent

Unless legal, statutory or judicial requirements require otherwise, you can ask us to stop using your information, including when we use your information to send you marketing emails or push notifications.
Please note that you may also notice changes in your experience or limitations in your ability to access certain features depending on the settings you’ve adjusted.

Delete your information

Unless we have a legal or judicial obligation to hold on to your personal information, you have the right to delete it. You can exercise this right by deleting/deactivating your account, by withdrawing or restricting your consent as described above, or by contacting us directly.
Please note that depending on your choices, certain services may be limited or unavailable.

File a complaint

If you are concerned that the processing of your personal information infringes applicable law, you have a right to lodge a complaint with the supervisory authority, the Saudi Data and AI Authority. You may exercise this through the National Data Governance Platform.

Are children (under the age of 18) allowed to use kayanee’s services?

In order to use our services, you must be old enough to consent to the processing of your personal information in Saudi Arabia.
Otherwise, if you are under 18, you may use our services only with the involvement of a parent or guardian.

Will this policy change?

The most current version of this Privacy Policy governs our processing of your personal information and we may revise this Privacy Policy from time to time as needed.
If we do revise this Privacy Policy and make changes, we will notify you and an opportunity to review the revised Privacy Policy before you continue to use our services.

How can I contact kayanee?

We want to hear from you if you have thoughts or questions about this Privacy Policy.
Feel free to contact us via email at: customercare@kayanee.com

Cookies policy

What Is a Cookie?

A cookie is a small piece of information stored on your device browser by the website to track the pages you have visited and to record your preferences for future visits and can be restored later.

Cookies We Use and Why We Use Them

Our website uses cookies to improve your user experience and to avoid potential risks in terms of information security and confidentiality.
These cookies are often used for some managerial purposes such as storing your preferences to certain types of information or saving the password so you would not have to re-type it every time you visit our site.
Such information remains only during the session or visit period and does not contain anything that allows others to contact you through your phone or e-mail. You can adjust your browser to inform you when any cookies are installed or to stop installing them.

Blocking Cookies

By using our site you agree to the use of cookies.
Most browsers allow you to manage how cookies are set and used as you’re browsing, and to clear cookies and browsing data. Also, your browser may have settings letting you manage cookies on a site-by-site basis.
You can block cookies by adjusting your internet browser settings, although this may interfere with the functionality of our websites.